Rescheduling or Canceling your ReservationWe live in different times than we did before and sometimes, after deciding on a date, your plans need to change too. Life comes before everything else. What if you're going to be late? Rescheduling: sometimes there is a COVID19 outbreak at your child's school, or you now have another commitment, no problem. At the bottom of your confirmation of reservation, there are buttons that you can press to reschedule or cancel your appointment. If you cancel then you are out of the loop but if you click on reschedule you will be able to pick a new date and time. Cancelling: just like rescheduling if you click the cancel button your appointment is gone. We then receive an email from our scheduling provider that says you cancelled your appointment and, at the end of the day we manually go into our financial/credit card clearance provider's portal and issue full refunds. You can cancel up to 6 hours in advance. NOTE: because there are multiple layers of applications involved in issuing refunds your refund credit can take upwards of 7 business days to show up on your statement.
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