Santa Claus returns to Hazeldean Mall on Saturday, November 19th
CLICK TO MAKE YOUR RESERVATION
Visiting Santa at Hazeldean Mall in Kanata
November 19 to December 24, 2022
CLICK AVAILABLE DATES & TIMES
*Pet-friendly Mondays - for friendly family cats and dogs
There are two options for visiting Santa at Hazeldean Mall in 2022
Option 1. Prepaid Visit Reservation: 3-minute ($39.49), 6-minute ($59.49) or 9-minute ($79.49) including HST
A guaranteed appointment time block (within the hour that the reservation is made for) complete with Santa visit and all of the digital photographs delivered to your email (3-minute visit with a minimum of 10 pictures, 6-minute visit with a minimum of 20 pictures, 9-minute visit with a minimum of 30 pictures) within 24 hours.
Option 2. Walk Up Visits
Your visit is free and, while you cannot take pictures from inside the fenced area, you can line up in the WALK-UP LINE and if a three-minute appointment time is available you're in! At your request, we'll take pictures and send you a link to the pictures and you can purchase the digital pictures (or prints) online; the price to download all of the digital pictures will be $44.49 including HST.
PRO-TIP
We prioritize visitors who have prepaid visits so if you would like to "just visit" you can see how busy we are by clicking the reservation link for any open spaces!
CLICK TO MAKE YOUR RESERVATION
Location
Hazeldean Mall Centre Court
300 Eagleson Rd, Kanata, ON K2M 1C9
FAQ
Where to go
We are located in the centre court in Hazeldean Mall.
Line ups
There are two lineups, one for people with reservations and one for those who do not have reservations - if you have prepaid your reservation please go to the sign that says "VISITORS WITH RESERVATIONS".
Early/Late Arrivals
Due to unpredictable circumstances, some visitors may arrive early and some may arrive later than planned; we will accommodate as much as possible by prioritizing visitors who have made reservations in advance.
Changing or Cancelling your Reservation
If you need to change or cancel your reservation you can do so up to 2 hours prior to your reservation time using the "Change/Cancel Appointment" button found in your confirmation email.
If you opt to cancel your reservation a full refund will be issued within 24 hours and credit should appear on your credit card statement in approximately 7 days.
Photograph Delivery
Your digital photographs will be uploaded to a private online gallery for your downloading and online print ordering - a gallery link will be emailed to you within 24 hours of your visit.
The email will have full downloading instructions and you have full rights to download, print and share your images as you wish.
Didn't receive your email?
Sometimes, due to the volume of emails we send, our emails are mistaken as Spam - this will lead them to ending up in "Spam" or "Junk" folders, and occasionally be blocked entirely. If you do not receive your email from us within 24 hours please send us an email and we will use a different gallery delivery method.
Who We Are
Holiday Studio is owned and operated by IDEA3 Photography, an independent Ottawa-based company where we employ local talent to make Christmas magic happen.
Why are the appointments shorter this year?
We're in the middle of the mall and Santa will be out in the open.
The last two years were an interesting time for everyone. We adjusted to safety requirements by implementing masking, cleaning, Santa breaks, Santa behind the couch, Santa beside the couch, social distancing and all appointments made online with checking in process. All of these added to the amount of time needed to create the best experience possible. We learned a lot from this - most notably that visitors loved being able to make appointments so that they wouldn't have to stand in a line for three hours.
Making plans for the, hopefully, post-pandemic world we are learning from the last year with safety procedures in place and will now have Santa seated on the couch when you arrive - this simple step will allow us to go from 5-minute appointments to 3-minutes.
Can we take our own pictures?
Holiday Studio has exclusive rights to take pictures within the fenced-in area.
Holiday Studio is operated independently from the shopping centre with the only source of income to pay for staff coming from sales of digital photographs. In addition to this visits are tightly scheduled and, in our experience, people taking their own pictures will lose track of time and go over their allotted appointment time causing delays and stress for other visitors. For these reasons, we reserve the exclusive rights to taking pictures. This being said visiting Santa is free and you are welcome to take pictures (of your own children) from outside the fenced area.
Please note: as we are out in the open we are vigilant about making sure that, for safety reasons, strangers are not taking pictures of your children, for this reason, we ask that you identify yourself to staff prior to taking pictures outside the fenced-in area.
Holiday Studio Kanata - Hazeldean Mall
300 Eagleson Road - Kanata - Ontario - K2M 1C9
